Act CXXXIX of 2013 on the National Bank of Hungary on the Financial Supervision of the Republic of Hungary stipulates the supervision of the financial intermediary system and the protection of the interests of the users of financial services.
In the framework of this activity, the MNB
examines domestic and international market processes, monitors and controls the
lawful operation of institutions, communication channels and their content,
evaluates news on financial institutions and service providers through general
press monitoring, and analyzes information received from statutory reporting.
The MNB conducts proactive financial consumer
protection awareness activities, professional customer service, and cooperates
with partner institutions and civil and commercial-service providers to reduce
the risk of misunderstandings and damage caused by misguided consumer
Useful financial information in everyday life can
be found in the Financial Navigator briefing. The Financial Navigator Toolkit
consists of a financial consumer protection website, a series of thematic
booklets, educational and one-minute short films, product selection and conscious
decision-making applications, and mobile applications.
In addition to providing sound financial
decision-making information, the MNB also assists in handling complainant
situations. The customer service located on Krisztina Boulevard in Budapest is
available in person, by telephone and in writing, while consumers away from the
capital can contact experts in the Financial Navigator Advisory Bureau Network
working with the MNB in many rural
Financial Navigator. It shows the way in finance.